Gaya APA

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Menjawab Tantangan Baru Kepuasan Pelanggan. (2022). Jakarta_: PT Swasembada Media Bisnis.

Gaya MLA

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Menjawab Tantangan Baru Kepuasan Pelanggan. 11/XXXVIII,2022/66. Jakarta_: PT Swasembada Media Bisnis, 2022. Buku Teks.