Gaya APA

Nasution, M, N. (2004). Manajemen Jasa Terpadu (total Service Management) (cet. 1). Jakarta_: Ghalia Indonesia .

Gaya MLA

Nasution, M., N.. "Manajemen Jasa Terpadu (total Service Management) ". cet. 1 Jakarta_: Ghalia Indonesia , 2004. Buku Teks.