Gaya APA
Michna, C, B. et al
(2003).
Total Quality Management
(
3rd ed. -)
.
Flores:
PRENTICE HALL _2.
Gaya MLA
Michna, Carol, Besterfield. et al.
"Total Quality Management".
3rd ed. -
Flores:
PRENTICE HALL _2,
2003.
Buku Teks.