Gaya APA
Diana, A.
(2004).
Total Quality Management (TQM)
(
ed. 5 (rev.) -)
.
Jakarta,:
ANDI _2.
Gaya MLA
Diana, Anastasia.
"Total Quality Management (TQM)".
ed. 5 (rev.) -
Jakarta,:
ANDI _2,
2004.
Buku Teks.