Gaya APA

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Manajemen mutu - Kepuasan pelanggan - Pedoman kode etik organisasi Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations. (2018). Jakarta: BSN-Badan Standar Nasional.

Gaya MLA

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Manajemen mutu - Kepuasan pelanggan - Pedoman kode etik organisasi Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations. . Jakarta: BSN-Badan Standar Nasional, 2018. Buku Teks.