Gaya APA

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Teknologi informasi - Manajemen layanan - Bagian 1: Persyaratan sistem manajemen layanan Information technology - Service management - Part 1: Service management systems requirements. (2018). Jakarta: BSN-Badan Standar Nasional.

Gaya MLA

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Teknologi informasi - Manajemen layanan - Bagian 1: Persyaratan sistem manajemen layanan Information technology - Service management - Part 1: Service management systems requirements. . Jakarta: BSN-Badan Standar Nasional, 2018. Buku Teks.