Gaya APA

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Manajemen mutu - Kepuasan pelanggan - Pedoman transaksi perdagangan elektronik antara bisnis ke konsumen Quality management - Customer satisfaction - Guidelines for business to consumer electronic commerce transactions. (2013). Jakarta: BSN-Badan Standar Nasional.

Gaya MLA

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Manajemen mutu - Kepuasan pelanggan - Pedoman transaksi perdagangan elektronik antara bisnis ke konsumen Quality management - Customer satisfaction - Guidelines for business to consumer electronic commerce transactions. . Jakarta: BSN-Badan Standar Nasional, 2013. Buku Teks.