Gaya APA

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Measuring Customer Satisfaction : Gaining Customer Relatinship Strategy Teknik Mengukur dan Strategi Meningkatkan Kepuasan Pelanggan. (2002). Jakarta_: Gramedia Pustaka Utama.

Gaya MLA

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Measuring Customer Satisfaction : Gaining Customer Relatinship Strategy Teknik Mengukur dan Strategi Meningkatkan Kepuasan Pelanggan. -. Jakarta_: Gramedia Pustaka Utama, 2002. Buku Teks.