Gaya APA
Tjiptono, F., Chandra, G. (2019).
Service Quality & Customer Satisfaction Edisi 5 (Cet.1-Ed.5).
Jakarta,:
Andi Offset.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service Quality & Customer Satisfaction Edisi 5".
Cet.1-Ed.5
Jakarta,:
Andi Offset,
2019.
Buku Teks.