Gaya APA
Diana, A.
(2003).
Total Quality Management (TQM)
(
Cet.1-Ed.5)
.
Jakarta,:
Andi Offset.
Gaya MLA
Diana, Anastasia.
"Total Quality Management (TQM)".
Cet.1-Ed.5
Jakarta,:
Andi Offset,
2003.
Buku Teks.