Gaya APA

Hays, C, F., Wind, Y, (. (2016). Beyond Advertising: Creating Value Through All Customer Touchpoints (#NAME?). Flores: wiley.

Gaya MLA

Hays, Catharine, Findiesen., Wind, Yoram, (Jerry). "Beyond Advertising: Creating Value Through All Customer Touchpoints". #NAME? Flores: wiley, 2016. Buku Teks.