Gaya APA

Warning: Undefined variable $authors_string in /var/www/html/template/default-blue/citation/apa_style_template.php on line 21
10 Prinsip Kepuasan Pelanggan. (2004). Jakarta_: Percetakan PT. Gramedia.

Gaya MLA

Warning: Undefined variable $authors_string in /var/www/html/template/default-blue/citation/mla_style_template.php on line 21
10 Prinsip Kepuasan Pelanggan. 6-. Jakarta_: Percetakan PT. Gramedia, 2004. Buku Teks.