Gaya APA
Diana, A.
(2001).
Total Quality Management (TQM)
(
Edisi Revisi)
.
Jakarta,:
Andi Offset.
Gaya MLA
Diana, Anastasia.
"Total Quality Management (TQM)".
Edisi Revisi
Jakarta,:
Andi Offset,
2001.
Buku Teks.