Gaya APA
Gaspersz, V.
(2001).
Total Quality Management
(
cet. 1)
.
Jakarta_:
Gramedia Pustaka Utama.
Gaya MLA
Gaspersz, Vincent.
"Total Quality Management".
cet. 1
Jakarta_:
Gramedia Pustaka Utama,
2001.
Buku Teks.