Gaya APA

Gaspersz, V. (2005). Total Quality Management Cet. 4 (cet. 4). Jakarta_: Gramedia Pustaka Utama.

Gaya MLA

Gaspersz, Vincent. "Total Quality Management Cet. 4". cet. 4 Jakarta_: Gramedia Pustaka Utama, 2005. Buku Teks.