Gaya APA
Michna, C, B. et al (1999).
Total Quality Management (International Edition) ( - ).
Amerika:
PRENTICE HALL _2.
Gaya MLA
Michna, Carol, Besterfield. et al.
"Total Quality Management (International Edition)".
-
Amerika:
PRENTICE HALL _2,
1999.
Buku Teks.